Return and Refund Policy

Welcome to Stratos Travel. By using our website, submitting an inquiry, or booking travel services through us, you agree to the following terms and conditions. Please read them carefully before using our site or services.

1. About Stratos Travel

Stratos Travel (“we,” “our,” or “us”) is a travel planning agency affiliated with Travel Planners International. We provide personalized travel planning services, including itinerary design, booking coordination, and travel consultation.

2. Our Role

We act as an intermediary between you and travel suppliers, such as airlines, hotels, tour operators, and other service providers. Each supplier operates independently and is responsible for its own products and services.

We do not own, operate, or control these suppliers and are not responsible for their acts, omissions, or changes to their services, including delays, cancellations, or pricing errors.

3. Bookings and Payments

When you confirm a booking, you agree to the supplier’s own terms and conditions, including their payment, cancellation, and refund policies.

Payment terms vary depending on the supplier. Stratos Travel will communicate these details clearly before finalizing any booking.

4. Changes, Cancellations, and Refunds

If you need to modify or cancel a trip, please contact us as soon as possible. We will work with the supplier to process any changes or refunds in accordance with their policies.

Service fees paid to Stratos Travel may be non-refundable, depending on the stage of planning and type of service provided.

5. Travel Documents and Requirements

You are responsible for ensuring that all travelers meet entry requirements for their destinations, including passports, visas, vaccinations, and other documentation. Stratos Travel can provide guidance but is not responsible for denied entry or travel disruptions due to missing or invalid documents.

6. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as trip cancellations, delays, medical emergencies, or lost luggage.

7. Limitation of Liability

To the fullest extent permitted by law, Stratos Travel is not liable for injury, loss, damage, delay, or expense arising from acts or omissions of any supplier or third party. Our liability is limited to the amount of service fees you have paid directly to us.

8. Accuracy of Information

We make every effort to ensure that information on our website and in our communications is accurate. However, prices, availability, and details are subject to change without notice.

9. Intellectual Property

All content on this website, including text, images, and logos, is the property of Stratos Travel and may not be used or reproduced without permission.

10. Governing Law

These terms are governed by the laws of the state of [insert your state], without regard to its conflict of law principles.